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The mission of SoulCycle is to bring Soul to the people. Their one-of-a-kind cycling instructors guide riders through an inspirational, meditative fitness experience that’s designed to benefit the body, mind, and soul.
Rigor talked to SoulCycle’s Senior Director of Software Engineering, Mark Sost, to find out how Rigor Monitoring has brought value to his team.
What prompted you to choose Rigor for SoulCycle’s monitoring? What is the value of Rigor for your business?
Having worked with Rigor in the past, I had a pretty good understanding of the value it can provide a business like SoulCycle. The ability to use a tool that can provide multiple data points (such as uptime, page performance, and market comparison) and confidence metrics (specifically with the API Check) allows a business to be extremely nimble with feature and product roadmaps.
Rigor also helps businesses be both proactive and reactive in preventing things like performance regressions and third-party provider slow-downs.
How does Rigor help you track and meet your performance-related targets?
At SoulCycle, we leverage Rigor to gain insights into how our partnerships with other companies provide value on numerous levels while simultaneously holding them (and ourselves!) accountable to maintaining standards that we deem acceptable from a performance and delivery perspective.
The ability to use a tool that can provide multiple data points (such as uptime, page performance, and market comparison) and confidence metrics (specifically with the API Check) allows a business to be extremely nimble with feature and product roadmaps.
Mark SostSenior Director of Software Engineering, SoulCycle
Being able to quickly show trends over various time periods is extremely important to us, especially in an age where we are reaching an ever-growing set of users in various markets and under a seemingly endless set of circumstances.
Can you describe how the team at Rigor has helped SoulCycle implement monitoring?
To that end, the team at Rigor has gone above and beyond to help us implement and understand how to use the large tool set they provide. Their sales and support staff are extremely responsive to requests and comments. Through a supportive onboarding process, they equipped us to hit the ground running in terms of setup and deployment across our various properties and endpoints.
Having been a customer of Rigor now at three different companies, I can confidently recommend them to anyone looking to better understand and fine-tune/correct their delivery and performance metrics across their entire digital portfolio.
About Mark Sost:
As an experienced technologist and director, Mark is extremely passionate about building, growing, mentoring, and managing teams of highly intelligent and efficient developers and tech-focused individuals. His primary strengths are in leading teams by example, through actual code and execution of technical concepts and implementations as well as a focus on individuals and helping them achieve their desired career paths. Mark believes a tight partnership between tech and product teams allows organizations to move more quickly and be more nimble, which is critical to success when dealing with ever-changing technology markets, especially those pertaining to media. Connect with Mark on Twitter and LinkedIn!
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