Better digital experiences, from your user's perspective

End User Experience Monitoring (EUEM) enables you to improve conversion rates with a clear and accurate view of how users interact with your websites and applications.

The Value of End User Experience Monitoring

80% of End-User Response Time is Spent on the Front-End

Many organizations focus their attention on monitoring the backend of the website,
but user experience issues are most likely being caused by something in the front end of the application.

Gain Accurate Visibility into Your Digital Experience

Monitor the availability, speed, and performance of your websites to see how end users are actually experiencing them from any environment, connection speed, device type, viewport, or geographic location.

See What Your Users See

Visualize the user experience with video, filmstrips, images, waterfall charts, 45+ speed metrics and flexible reporting.

Monitor Critical Business Flows

Monitor mission-critical conversion paths, user flows, single page applications (SPAs), and business transactions for slow downs and user experience issues.

Find & Fix
UX Issues Fast

Set performance and alert thresholds, then route issues to the proper teams so they can find and fix issues fast. Integrate performance testing into the development process to prevent issues before they are pushed into production.

WHITEPAPER

Building Faster Experiences with Continuous Performance

In this whitepaper, you will explore best practices and frameworks for integrating continuous performance testing into your development process.
How Rigor can help

Deliver better digital experiences for every user

Monitor what matters, detect issues, and then take action to improve your end users digital experience.

Monitor an accurate view of your users experience
With Rigor, get the most accurate view of the user experience on the most current browser versions (Chrome & Firefox).
Flexible test configurations and settings for geographic location, device type, connection speed, viewport, latency, throttling and exclusion options.
Monitor the multi-step user flows and business transactions of your most mission-critical conversion paths (sign-in, purchase path, subscription, checkout, etc.) for UX failures that will impact revenue.
Container-based Docker technology drives visibility into performance of internal websites, intranets and mission-critical systems like Salesforce.com, MS Office365, Slack, and GSuite, etc.
Track, trend, and alert on 44+ UX metrics such as Time to First Byte (TTFB), Time to Interactive (TTI), and First Contentful Paint (FCP) to easily identify regressions over time.
Easily pinpoint API failures even across complex, fragmented systems.
Pinpoint the impact third-party vendors are having on your performance and hold them accountable to their SLAs.
Alerts that work the way you do
Get real-time alerts on uptime or configure custom thresholds that reflect your performance goals.
Flexible alerting methods include phone, SMS, email.
Integrate easily into your existing workflow by pushing notifications into with Slack, PagerDuty, OpsGenie, Datadog, and custom webhook integrations.
Resolve UX issues fast, or prevent them altogether
Optimize and maintain performance standards over time by automating optimization scans that analyze your site against 300+ performance best practices. Quickly identifying your most pressing optimization opportunities.
Categorize issues by type, severity and team (Development, Ops, UX) and get step-by-step guidance to remediate issues fast.
Easily identify the root cause of failure and spend your time fixing issues rather than hunting for them.
Take action quickly by integrating Rigor directly into your development (SDLC) process to surface performance defects in lower environments (UAT, Staging, QA) and resolve them before they go live in production.
Integrate into your CI/CD systems like Jenkins, TeamCity, CirlCI, and Semaphore, allowing you to trigger events and fail builds to enforce quality and web performance standards.
Visualize what you need, when you need it
Flexible reporting and executive dashboard widgets make it easy to visualize trends and KPIs over time.
Socialize trends, regressions, and comparison reports with key stakeholders easily with sharable links, automated emailed reports, and more.
Pre-packaged Domain Performance Reports for third-party vendors make identifying problem spots simple and efficient.

Free Analysis of Your Website Performance

Learn how you can improve your website performance by running our free analysis.

End User Experience Monitoring
Frequently Asked Questions

What is End User Experience Monitoring (EUEM)?

End User Experience Monitoring enables teams to monitor the impact of application and device performance from the end user’s point of view.

There are 3 primary approaches to End User Experience Monitoring, including:

1.)  Synthetic Monitoring (Rigor): Simulates a user to collect timing and response data in a controlled experiment or environment.

2.)  Real User Monitoring, Actual users are monitored and their data is collected such as network-based response time and performance metrics.

3.)  Device-based EUEM: Application performance and device health are monitored from the user’s device.

Read on >

Why is monitoring the End User Experience important?

Over time websites have become complex, layered environments and today there are many components driving different functionality across sites.

When you rely on your websites to generate revenue and business outcomes, it is important to know how your users are experiencing them, so that you can identify issues that will impact conversion rates and revenue streams.

Our position at Rigor is to help organizations prevent these kinds of performance issues before they have a chance to impact users and revenue.

We do this by leveraging a combination of synthetic monitoring and an intelligent optimization engine that collects several dimensions of user experience data, analyzes it, then provides actionable, step-by-step remediation guidance.

Integrating UX/performance testing into the development process will ensure you find, fix and remediate any issues before they are pushed live into your production environments.

Read on >

What is the difference between front-end monitoring and back-end monitoring?

Back-end monitoring provides an inside-out view of performance and refers to the availability and performance of your infrastructure – HTTP server, middleware, database, third-party API services, and more. The above components can have multiple instances, and components can exist in the same data center or be located in data centers across the globe. Many Application Performance Management (APM) vendors are fantastic at this.

Front-end monitoring provides an outside-in view of what your users actually experience when they visit your website. This experience can be largely impacted by a host of factors such as the type and version of the browser used, device type, network connection, geographic location, third-party domains, and more. This is what Rigor specializes in: Front-end performance or Digital Experience Management (DEM).

Read on >

What companies sizes does Rigor typically work with on End User Experience Monitoring?

We work with companies of all sizes and have solutions that will scale no matter the size or performance maturity of the company. 

  • Just want to monitor sites and domains? We have you covered.
  • Want to actively optimize performance over time? We can do that.
  • Want to prevent UX & performance issues from hitting your production environments? This is what we are passionate about. 

Read on >

Customer Testimonials

Shop LC Review Rigor

VINEET VASHISHT

CTO, Shop LC
Rigor helps us identify web performance issues before they impact our user’s experience, and enables us to make intelligent, data-driven business decisions.

JOSEPH MALERBA

Dir. Site Reliability, Grubhub
Being able to confidently make data-driven decisions is the greatest value Rigor brings to our team.
Blue Apron Reviews Rigor

JOSH CLINE

Dir. Engineering, Blue Apron
From testing new features to identifying easy performance wins, Rigor Optimization is helping us integrate performance testing into our development life cycle as we speak!
Akamai reviews Rigor

AKAMAI

Site Reliability Team
The new performance metrics will for sure bring additional value during the data and performance analysis!

ACCENTURE

Digital Team
Rigor has beyond exceeded our expectations!

JOSEPH MOULIAN

DevOps Manager, Decker's
If there is an availability or performance issue, Rigor is definitely one of the first to spot it!

CURTIS CORL

Vice President
With Rigor’s third-party management data, we can identify hang-ups, hold partners accountable, and chart a course of action to improve performance.
Carnival Cruise Line Reviews Rigor

ERICK LEON

Sr. Performance & Monitoring Architect
We are not only using Rigor Optimization in our development process; we also use it with our marketing and content teams to better catch any possible application layer issues such as image sizing and compression.

Matthew Justice

Director Engineering
Rigor has been instrumental in alerting us when we have a page or endpoint outage. Having external validation is critical for our team.
Shop LC Review Rigor

Vineet Vishisht

CTO, Shop LC
Rigor has been instrumental in alerting us when we have a page or endpoint outage. Having external validation is critical for our team

Let's get started...

See how easy it is to monitor and optimize speed, user experience, and web performance with Rigor.