Better digital experiences, from your user's perspective
End User Experience Monitoring (EUEM) enables you to improve conversion rates with a clear and accurate view of how users interact with your websites and applications.
80% of End-User Response Time is Spent on the Front-End
Many organizations focus their attention on monitoring the backend of the website,
but user experience issues are most likely being caused by something in the front end of the application.
Building Faster Experiences with Continuous Performance
Deliver better digital experiences for every user
Monitor what matters, detect issues, and then take action to improve your end users digital experience.
Monitor an accurate view of your users experience
Alerts that work the way you do
Resolve UX issues fast, or prevent them altogether
Visualize what you need, when you need it
End User Experience Monitoring
Frequently Asked Questions
What is End User Experience Monitoring (EUEM)?
End User Experience Monitoring enables teams to monitor the impact of application and device performance from the end user’s point of view.
There are 3 primary approaches to End User Experience Monitoring, including:
1.) Synthetic Monitoring (Rigor): Simulates a user to collect timing and response data in a controlled experiment or environment.
2.) Real User Monitoring, Actual users are monitored and their data is collected such as network-based response time and performance metrics.
3.) Device-based EUEM: Application performance and device health are monitored from the user’s device.
Why is monitoring the End User Experience important?
Over time websites have become complex, layered environments and today there are many components driving different functionality across sites.
When you rely on your websites to generate revenue and business outcomes, it is important to know how your users are experiencing them, so that you can identify issues that will impact conversion rates and revenue streams.
Our position at Rigor is to help organizations prevent these kinds of performance issues before they have a chance to impact users and revenue.
We do this by leveraging a combination of synthetic monitoring and an intelligent optimization engine that collects several dimensions of user experience data, analyzes it, then provides actionable, step-by-step remediation guidance.
Integrating UX/performance testing into the development process will ensure you find, fix and remediate any issues before they are pushed live into your production environments.
What is the difference between front-end monitoring and back-end monitoring?
Back-end monitoring provides an inside-out view of performance and refers to the availability and performance of your infrastructure – HTTP server, middleware, database, third-party API services, and more. The above components can have multiple instances, and components can exist in the same data center or be located in data centers across the globe. Many Application Performance Management (APM) vendors are fantastic at this.
Front-end monitoring provides an outside-in view of what your users actually experience when they visit your website. This experience can be largely impacted by a host of factors such as the type and version of the browser used, device type, network connection, geographic location, third-party domains, and more. This is what Rigor specializes in: Front-end performance or Digital Experience Management (DEM).
What companies sizes does Rigor typically work with on End User Experience Monitoring?
We work with companies of all sizes and have solutions that will scale no matter the size or performance maturity of the company.
- Just want to monitor sites and domains? We have you covered.
- Want to actively optimize performance over time? We can do that.
- Want to prevent UX & performance issues from hitting your production environments? This is what we are passionate about.
Let's get started...
See how easy it is to monitor and optimize speed, user experience, and web performance with Rigor.