Any time there is a disruption in our ticket distribution channel, we are losing money. If a gateway, API, or our website goes down, we need to know quickly and accurately in order to fix the problem.
Rigor’s customizable alerts have been a game-changer for us. Before we started using Rigor, we experienced a large number of false positives waking us up at all hours of the night. We were using two competitive vendors to alert us if our site was down, but neither had the ability to set specific triaging rules when failures occurred. With Rigor, my team was able to create a triage process that has drastically decreased the number of false positives. If our system is down for two minutes, Rigor will check again in two minutes to verify there is an outage. Only then will we get a phone call and alert. It is one of Rigor’s simple features that has made a significant difference for us.
My team has also found value in Rigor’s ability to trend our performance data over time. When we release code to production, we can look back to see how it has affected performance.
Rigor’s reporting capabilities were a huge upgrade from the free tools we were using. For instance, being able to look back over an extended period and get really granular with the data has been helpful.
Our team also found Rigor’s UI much easier to use than other synthetic solutions on the market and Rigor’s pricing has been much less confusing, being a set amount each month vs a limited points-based system.