Retail

Soulcycle

soulcycle
Customer

Soulcycle

Headquarters

New York, NY

Industry

Retail

Use Case

User Experience Monitoring.

Soulcycle Implements Synthetic Monitoring to Manage Performance Regressions and Third-Party Slow Downs

The mission of SoulCycle is to bring Soul to the people. Their one-of-a-kind cycling instructors guide riders through an inspirational, meditative fitness experience that’s designed to benefit the body, mind, and soul.

Rigor talked to SoulCycle’s Senior Director of Software Engineering, Mark Sost, to find out how Rigor Monitoring has brought value to his team.

What prompted you to choose Rigor for SoulCycle’s monitoring? What is the value of Rigor for your business?

Having worked with Rigor in the past, I had a pretty good understanding of the value it can provide a business like SoulCycle.

The ability to use a tool that can provide multiple data points (such as uptime, page performance, and market comparison) and confidence metrics (specifically with the API Check) allows a business to be extremely nimble with feature and product roadmaps.

Rigor also helps businesses be both proactive and reactive in preventing things like performance regressions and third-party provider slow-downs.

``...The ability to use a tool that can provide multiple data points (such as uptime, page performance, and market comparison) and confidence metrics (specifically with the API Check) allows a business to be extremely nimble with feature and product roadmaps...``

How does Rigor help you track and meet your performance-related targets?

At SoulCycle, we leverage Rigor to gain insights into how our partnerships with other companies provide value on numerous levels while simultaneously holding them (and ourselves!) accountable to maintaining standards that we deem acceptable from a performance and delivery perspective.

Being able to quickly show trends over various time periods is extremely important to us, especially in an age where we are reaching an ever-growing set of users in various markets and under a seemingly endless set of circumstances.

``....I can confidently recommend Rigor to anyone looking to better understand and fine-tune/correct their delivery and performance...``

Can you describe how the team at Rigor has helped SoulCycle implement monitoring?

To that end, the team at Rigor has gone above and beyond to help us implement and understand how to use the large tool set they provide. Their sales and support staff are extremely responsive to requests and comments. Through a supportive onboarding process, they equipped us to hit the ground running in terms of setup and deployment across our various properties and endpoints.

Having been a customer of Rigor now at three different companies, I can confidently recommend them to anyone looking to better understand and fine-tune/correct their delivery and performance metrics across their entire digital portfolio.

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See how easy it is to monitor and optimize speed, user experience, and web performance with Rigor.