Kabbage is a financial technology company that provides a quick, easy, and secure way for small businesses to get the cash they need to grow their business.
With their business value relying so strongly on speed and ease of access, time is money for Kabbage, quite literally. We sat down with Dennis, Kabbage’s Head of DevOps, and Lewis, an engineer on the DevOps team, to learn what implications downtime has on revenue and how Rigor helps Kabbage mitigate downtime.
No company wants to experience downtime, but for our business it’s especially bad. If customers are unable to draw funds they will seek other options, tweet their concerns on social media or flood our customer service team with requests. All impact the business and that’s not best for Kabbage or our customers. There are a lot of long-term business implications when we experience any kind of outage and it’s paramount that we get back up and running immediately.
Rigor is our first line of defense when we have problems. We use Rigor’s Real Browser Checks to holistically validate our application health. It goes above and beyond system metrics and allows us to really see how the application is performing and running.
We describe Rigor as the “canary in the coal mine.” It may not necessarily help us prevent an outage beforehand, but it has been crucial in knowing when something is going on.