The company decided not only to take advantage of the Rigor platform but also to engage Rigor’s performance team for routine deep-dives into the site’s performance.
The Technical Director found value in the Rigor solution’s ability to track, trend and alert on over 40 performance metrics, including user-centric performance timings, connection timings, and more.
However, the high fashion retailer was looking for more optimization guidance than many monitoring solutions can offer. During the evaluation, the Rigor solution rose to the top of the list because it did something other solutions could not, including delivering actionable, department-specific, prioritized recommendations about the exact performance issues that the customer was experiencing.
They then took it one step further and engaged the Rigor professional services team for hands-on implementation of this advice.
Through a close look into the site’s performance using Rigor’s optimization platform, the team was able to help identify that the company’s marketing department had added 6.5MB of unoptimized content, which contributed to the slow performance for their users.
The team made optimization recommendations that included:
- Implementing lazy loading of a critical video
- Enabling browser-side caching
- Optimizing lossy images
- Using Rigor as a “guardrail” in the QA process