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Who Cares About Website Monitoring?

Craig Hyde

If your work is tied to a website that generates revenue, chances are, your livelihood is tied to that website working properly. When everything is working properly, it's business as usual. But, on the flipside, a major outage can ruin everyone's day... Sales loses customers Support gets overrun with calls Operations frantically scrambles to get things back online Development drops their current projects to help fire fight Management doesn't know where to focus their resources Executives get frustrated and want immediate an...

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7 Steps to Holiday Season Success

Eileen Flaherty

Last year, Cyber Monday spending hit $1.25 Billion, setting the record as the heaviest U.S. online spending day in history. This was a 22% increase in spending over 2010, and retailers can only hope that even more impressive records will be set in the upcoming holiday season. However, also last holiday season, 61% of customers reported a poor experience on a retail site. Although e-retailers saw great sales success in 2011, many missed the mark when it came to delivering the optimal customer experience. The bright side to this downfall, is that...

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Slow websites often share common causes of sluggishness. Here are some tips to identify, understand, and eliminate one of these frequently-found issues. Social media plugins, security badges, compliance banners . . .  Third party page elements can add valuable functionality to websites, but a performance-conscious web developer must be cautious in using imported code. When diagnosing sub-par load times for our clients, these imported snippets are usually prime suspects. Here are a few examples from Facebook, whose insignia has become ubiquito...

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Finding Intermittent Performance Problems

Craig Hyde

Have you ever shown up to the office, greeted with a pile of complaints about problems that happened while you were at home sleeping? Management is upset, customers are frustrated, the help desk was flooded, and your inbox is filled. It's a pretty bad way to start the morning off. Once you have a chance to deal with the politics of the issue, the logical next steps are to: 1. Figure out what caused the problem. 2. Take action to prevent it from happening again. With just the information at hand, where do you start? Do you check the se...

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When speaking with various website owners on the topic of how they manage their Web Performance, we occasionally hear statements along the lines of: "We have a CDN to manage performance of our site." It is often misunderstood that using a CDN is not a Web Performance Management silver bullet. Akamai, and other CDNs, provide a service where you can offload your site's images and other static content to data centers which are close to your customers. The idea is that if there is less distance for your content to travel, it will get there fa...

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