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Francis Cordón recently joined the Rigor team as the Chief Customer Officer. In this newly created executive role, Cordón leads Rigor’s customer strategy and execution. He will ensure all departments contribute to delivering world-class service and a unified experience across the entire customer journey.I sat down with Francis to learn more about his background in the performance space, customer success trends he sees in the industry, and how he plans to build a customer-focused culture as Rigor’s new CCO. ...

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Within SaaS companies, both DevOps and business teams can benefit from using performance optimization tools. Performance matters - whether you’re managing a marketing website or a web app. In this blog post we’ll:discuss how Optimization fits into workflows for DevOps and business teams, and explore some hypothetical (and slightly hyperbolic) examples of how to use Optimization.Traditionally, engineering teams at software-as-a-service (SaaS) companies have been primarily focused with opt...

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At Rigor, we strive to constantly innovate our product and resolve bugs very efficiently. To do this we leverage an organization and project management system called Kanban.Since migrating from traditional sprint planning to Kanban, our dev team deploys new code every week. Some of our releases involve frontend product releases and some are made of mainly bug fixes and backend/infrastructure upgrades.Since the start of 2015, we've been especially vigilant at putting out new features. Below are some of the user-facing product updates release...

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Synthetic Monitoring vs. RUM

Chapman Lever

Recently one of our customers, Gilt Groupe, posted a case study on their tech blog evaluating the value and merits of utilizing synthetic monitoring (Rigor) to understand client side performance trends and problems real-time.At Rigor, we often find ourselves educating potential customers and business users on the differences between some of the different web performance monitoring methodologies available in the market and their various use cases. In particular, we have seen an uptick in interest for Real User Monitoring (RUM).For those...

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[caption id="attachment_2646" align="alignright" width="180"] The poster proudly displayed in our office.[/caption]With the recent release of ideas.rigor.com, I want to expound upon how Rigor's philosophy affects the final product that our user experiences.To be fair, "final product" is a bit misleading. As you know, we are constantly updating Rigor's web performance and monitoring suite to not only fix bugs but also add exciting new features. But what you might not know is how deeply our relationship with our customers impacts our deve...

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Software as a Service (SaaS) and hosting applications on the cloud have been touted by many as the next logical direction for the development of the Internet. Cloud hosting and SaaS offers many obvious benefits: cost savings, quick start-up and usage, scalability, and greater business accessibility and flexibility to name a few.Yet, businesses and websites should be aware of certain caveats if they should choose to host their application or service on the cloud, as there are definite trade-offs that exist.By using a hosting service on...

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 Throughout the years, website administrators have been able to distance themselves from the problems associated with their web applications. But as the reliance on and understanding of web-based applications grows, the “sweep it under the rug” approach will no longer suffice. Users demand transparency regarding uptime and downtime issues, meaning that you should be completely honest about any problems that can occur with your web sites or APIs. A great blog from Lenny Rachitsky details a few specific issues, how they can affect yo...

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