Early last week I took advantage of the opportunity to attend the Digital Publishing Summit (DigiPub). The event ran for two days in the pulsing heart of New York City, Times Square. Not only was this my first time spending more time than a passing stroll through the LED-emblazoned district, it was my first chance to learn from the experts about what publishers and content creators are actually worried about and what they are doing to fix it. I was delighted to find out that better understanding their users was core to many of the solutions...

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