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One of the main reasons why organizations fail to realize the full potential of their investment in IT teams is misalignment between technical and business objectives. Engineering needs to know explicitly how their work fits in with the business’ broader goals and how they can judge whether what their work has an impact or not. To that end, organizations should identify and track the right key performance indicators (KPIs) that can be leveraged across the entire company. It goes without saying that these KPIs should align with business goals,...

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The Transformation of IT/Operations

Racquel Downing

There have been huge changes in the Information Technology and Operations (IT/Ops) sector recently. Most have to do with the element of control exerted by various parties over the infrastructure required to deploy a website or app. This article covers changes in how IT/Ops teams operate, what these teams are responsible for, and the implications of companies merging their IT/Ops and engineering teams. As recently as ten years ago, IT/Ops controlled everything. IT/Ops teams’ responsibili...

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As recently as ten years ago, IT/Ops owned and contro...

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Digitization of IT

Jennifer Carlson

As consumers continue to push for the ability to do more of their business online, modern companies are forced to evolve and adapt their business strategies in order to remain relevant. More often than not, these adaptations are much more than simple shifts in marketing direction and product development. In fact, in addition to replacing old, outdated technologies with cutting-edge options, many companies are completely reworking their operating cultures and procedures; they do...

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