Let’s talk numbers: Did you know that the revenue impact from a 10% improvement in a company’s customer experience score can translate into more than $1 Billion? Here’s another surprising fact: By 2020, customer experience will overtake price and product as the key brand differentiator. What’s the main takeaway here? Gone are the days of winning business solely on price or name recognition. Users want it all, and they want it delivered fast. User experience is becoming a main driver of business and as such companies can no longer aff...

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