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One of the main reasons why organizations fail to realize the full potential of their investment in IT teams is misalignment between technical and business objectives. Engineering needs to know explicitly how their work fits in with the business’ broader goals and how they can judge whether what their work has an impact or not. To that end, organizations should identify and track the right key performance indicators (KPIs) that can be leveraged across the entire company. It goes without saying that these KPIs should align with business goals,...

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As continuous integration and continuous deployment/delivery become everyday terms in software development and the DevOps world, it’s useful to define what they mean and clarify what each concept includes (and doesn’t).While the word “continuous” evokes the image of software that is updated with changes coming down the development pipeline around-the-clock, this is not the case. What it typically does mean is that changes are pushed frequently, usually every twenty-...

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[caption id="attachment_2646" align="alignright" width="180"] The poster proudly displayed in our office.[/caption]With the recent release of ideas.rigor.com, I want to expound upon how Rigor's philosophy affects the final product that our user experiences.To be fair, "final product" is a bit misleading. As you know, we are constantly updating Rigor's web performance and monitoring suite to not only fix bugs but also add exciting new features. But what you might not know is how deeply our relationship with our customers impacts our deve...

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