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In today’s world of digital business, end users are king – constantly challenging organizations to build fast experiences faster. Nevertheless, in the mad dash to the finish, the winner isn’t just the one who can produce a fast experience faster; the winner must produce a fast experience (faster) that also provides a better and more reliable user experience. Six Key Concepts Keeping end users happy doesn’t have to be a struggle. Here are six key concepts to keep in mind as you begin to evaluate how to implement performance monitori...

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Flipping Convention on Its Head

Victoria Williams

Let’s talk numbers: Did you know that the revenue impact from a 10% improvement in a company’s customer experience score can translate into more than $1 Billion? Here’s another surprising fact: By 2020, customer experience will overtake price and product as the key brand differentiator. What’s the main takeaway here? Gone are the days of winning business solely on price or name recognition. Users want it all, and they want it delivered fast. User experience is becoming a main driver of business and as such companies can no longer aff...

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