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I’m a relatively new addition to Team Rigor, and, as with any new position, I’ve had the opportunity to be immersed in the company’s culture. At Rigor we have Core Values that drive the way we do business and treat one another. My personal favorite Core Value is Win as a Team. This Core Value is lived out in a variety ways at Rigor--from celebrating wins on Slack to sharing quotes from happy clients during all-hands meetings. I love this part of our culture because I think that the best things in life are even better when they are sha...

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Web Performance Monitoring for UX

Melanie Crissey

Something’s changing. We’re seeing a shift from traditional availability monitoring to web performance monitoring for user experience. In the past we used data primarily to answer questions like, “Is our site up?” and “How fast is our server?” We’re still answering those questions, and we’re also encountering new questions like: “How long does it take for this page to render on mobile?” “Where is the bottleneck in our product search and checkout process?” “How can we leverage web performance data to create better...

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Rigor is Going to Velocity

Chapman Lever

The web performance community is thriving, and there's always something new to read or learn online. But sometimes it's just better to hear it straight from trusted experts, live, and in-person. That's why we're always excited to attend Velocity Conference. It's our chance to step out of our Team Rigor bubble and into the mix for a few days of high-caliber content and learning about real-world challenges. This year we're coming to learn, and we're also coming to connect with Rigor users and web performance experts. We're excited to launch our...

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How to Read a Waterfall Chart

Melanie Crissey

One of my favorite features in the Rigor application is the waterfall chart, HAR report, or load time breakdown that Rigor captures for each page monitored with a Real Browser check. I love waterfall charts because they can provide rich insights about how specific assets affect page speed, performance, and user experience. You may be familiar with waterfall charts from other performance monitoring tools or as the chart you see in the Network panel of your browser developer tools. If you’re not familiar with HAR reports or waterfall char...

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Client Success at Rigor

Melanie Crissey

Blame airlines and cable companies. Blame the IT Crowd. Blame that one time 10 years ago when you had a bad experience at the customer service counter. For whatever reason, support has a stigma and we’re all trying to shake it. ToutApp hires for Happiness Officers. Bonobos has Customer Service Ninjas. Clever names can be great for hiring and improving customer experiences, especially if your quirky titles are integrated with your company’s brand strategy. On the flip side, CoSupport's...

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