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Rigor, a leading provider of Digital Experience Monitoring solutions has named Francis Cordón as Chief Customer Officer. In this newly created executive role, Cordón will lead Rigor’s customer strategy and execution, ensuring all departments contribute to delivering world class service and a unified experience across the entire customer journey. “Francis has developed an impeccable reputation as a strategic thinker. By keeping customers front and center, he will help us continue to drive innovation within the Digital Experience Monitorin...

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Four Ways to Make the Most of Your SaaS Trial

Stephen Pyles

If you’ve ever purchased a car you know the process can be overwhelming. Scanning across the grand expanse of the dealership, the options seem endless. To evaluate your options, you might ask things such as, “What do I need to do with the vehicle? What would be the best option for me based on my price point? Which car has better gas mileage?”Customers go through the same process when selecting software vendors. Which SaaS solution will provide the best ROI? What platform can we adopt that will bring the most value to our team? Selecti...

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Optimizing for Performance Wins

Hanna Woodburn

As a marketer, data is the lifeblood of much of my work. It provides insight into our users, helps us identify what content is most useful, and creates internal transparency about our communications efforts. My love for data is shared across Rigor, so when our COO posed the question “What are our most useful blogs?” I couldn’t resist digging in deeper.To determine which blogs were the most useful, I looked to key visitor metrics, such as pageviews and time spent on page. Theoretically greater...

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The digital world is quickly engulfing every business and industry. Users at minimum now expect that their initial interactions with a business will be through a digital channel.As a result, we’ve seen the technology world evolve to meet ever-increasing expectations of consumers. New front end languages built to leverage modern browser technologies, such as Node-Js, are now in vogue. We’ve seen the proliferation of cloud infrastructure that can handle extreme scaling, and we’ve seen businesses eschew traditional waterfall development...

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Analyzing Performance Using a Visual Record

Emma Herrera

Understanding what a user experiences is paramount to improving UX.With Rigor’s video recording of every run, we capture everything the user sees while the page is loading. This visual record of the page load is powerful because it gives you the visibility you need to improve performance, pinpoint defects, and foster collaboration even with less technical team members.See Filmstrips at work below!https://rigor-2.wistia.com/medias/b0g60z12dg?embedType=async&videoFoam=true&videoWidth=640See how powerful a visual record is. Try...

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Five Ways to Reduce Server Response Times

Hanna Woodburn

Server bottlenecks aren’t typically the cause of slow load times, but this doesn’t mean that you are immune from server response times impacting your user's experience. In fact, server load times can pose a threat to your website's performance. If you haven't yet devoted time to optimizing this area, now is the time to start.In short, server response time (SRT) is the amount of time it takes for the web browser to receive a response. The clock begins as...

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“I use a CDN that does this performance stuff automatically. Why do I need to worry about monitoring and optimizing my site myself?” It’s a fair question and one we hear often. Presumably users invest in these systems to automatically address some of the “lowest hanging fruit” types of performance bugs. More power to them!However, as a rule, no automated system can fully preclude intervention by flesh and blood humans. When was the last time you were able to complete a transaction at your favorite big-box grocer’s automatic che...

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