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Francis Cordón recently joined the Rigor team as the Chief Customer Officer. In this newly created executive role, Cordón leads Rigor’s customer strategy and execution. He will ensure all departments contribute to delivering world-class service and a unified experience across the entire customer journey.I sat down with Francis to learn more about his background in the performance space, customer success trends he sees in the industry, and how he plans to build a customer-focused culture as Rigor’s new CCO. ...

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A common question I hear, and help answer, at Rigor is “we have all these technologies, how do we maximize what we have already?” The answer, for most of my customers is higher frequency performance monitoring. Even though the technologies and the vendors in the web performance industry vary widely, a solid web performance strategy ultimately comes down to three basic elements.Real User Measurement exists to tell you what’s going on in the wild while synthetic monitoring checks pre-production as well as benchmarking against competito...

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Rigor, a leading provider of Digital Experience Monitoring solutions has named Francis Cordón as Chief Customer Officer. In this newly created executive role, Cordón will lead Rigor’s customer strategy and execution, ensuring all departments contribute to delivering world class service and a unified experience across the entire customer journey. “Francis has developed an impeccable reputation as a strategic thinker. By keeping customers front and center, he will help us continue to drive innovation within the Digital Experience Monitorin...

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Optimizing for Performance Wins

Hanna Woodburn

As a marketer, data is the lifeblood of much of my work. It provides insight into our users, helps us identify what content is most useful, and creates internal transparency about our communications efforts. My love for data is shared across Rigor, so when our COO posed the question “What are our most useful blogs?” I couldn’t resist digging in deeper.To determine which blogs were the most useful, I looked to key visitor metrics, such as pageviews and time spent on page. Theoretically greater...

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The digital world is quickly engulfing every business and industry. Users at minimum now expect that their initial interactions with a business will be through a digital channel.As a result, we’ve seen the technology world evolve to meet ever-increasing expectations of consumers. New front end languages built to leverage modern browser technologies, such as Node-Js, are now in vogue. We’ve seen the proliferation of cloud infrastructure that can handle extreme scaling, and we’ve seen businesses eschew traditional waterfall development...

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Analyzing Performance Using a Visual Record

Emma Herrera

Understanding what a user experiences is paramount to improving UX.With Rigor’s video recording of every run, we capture everything the user sees while the page is loading. This visual record of the page load is powerful because it gives you the visibility you need to improve performance, pinpoint defects, and foster collaboration even with less technical team members.See Filmstrips at work below!https://rigor-2.wistia.com/medias/b0g60z12dg?embedType=async&videoFoam=true&videoWidth=640See how powerful a visual record is. Try...

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This week, Inc. Magazine released the Inc. 5000 list of fastest growing companies in the United States. Rigor was honored to be named in the elite Inc. 500 at the 430th spot. This ranking demonstrates a 10x growth over the past three years, 1,021% to be exact. For comparison, the overall economy grew 6.7% during the same time.As the CEO of Rigor, I’m immensely proud of this accomplishment. Our team--both past and present--has worked incredibly hard to get us to where we are today. They live out our Core Values on a daily basis, and I...

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