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Reasons why Rigor is a G2 Crowd Spring Leader

Hanna Woodburn

This week Rigor was honored as a Spring Leader on G2 Crowd. We pride ourselves on putting our customers first and equipping them to solve their business problems with our platform. We won this award because of reviews from real users who have found value with Rigor. Our Customer Success team, led by Chief Customer Officer, Francis Cordon, is dedicated to helping our customers find success with Rigor. From implementation to documenting ROI to addressing any support issues, this team is fully committed to our customers. In light of our aw...

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I think we all know what poor website performance looks and feels like. It’s error pages, broken links, and ads that take over the whole screen. It feels frustrating, annoying, confusing, and makes browsing a burden rather than a pleasure. Because poor performance is so much easier to identify, it can sometimes be difficult to conceptualize good performance, especially if the website simply fulfills your expectations. You get the content you are looking for, it’s easy, and painless. As with most things in life, it’s easier to identify whe...

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A Look Back at Rigor’s 2017

Hanna Woodburn

As we kick off a new year at Team Rigor we are probably doing some of the same things as you--setting resolutions for 2018 while looking back at 2017. There are so many accomplishments that we are proud of (Inc. 500 list, anyone?), and we distilled some of our favorites below. 2017 was a year of tremendous growth for us, both professionally and personally. We welcomed ten new employees, including our most recent hire, Chief Customer Officer, Francis Cordon, celebrated two weddings, and added five new, very small,...

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Francis Cordón recently joined the Rigor team as the Chief Customer Officer. In this newly created executive role, Cordón leads Rigor’s customer strategy and execution. He will ensure all departments contribute to delivering world-class service and a unified experience across the entire customer journey. I sat down with Francis to learn more about his background in the performance space, customer success trends he sees in the industry, and how he plans to build a customer-focused culture as Rigor’s new CCO. ...

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A common question I hear, and help answer, at Rigor is “we have all these technologies, how do we maximize what we have already?” The answer, for most of my customers is higher frequency performance monitoring. Even though the technologies and the vendors in the web performance industry vary widely, a solid web performance strategy ultimately comes down to three basic elements. Real User Measurement exists to tell you what’s going on in the wild while synthetic monitoring checks pre-production as well as benchmarking against competito...

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Rigor, a leading provider of Digital Experience Monitoring solutions has named Francis Cordón as Chief Customer Officer. In this newly created executive role, Cordón will lead Rigor’s customer strategy and execution, ensuring all departments contribute to delivering world class service and a unified experience across the entire customer journey. “Francis has developed an impeccable reputation as a strategic thinker. By keeping customers front and center, he will help us continue to drive innovation within the Digital Experience Monitorin...

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Optimizing for Performance Wins

Hanna Woodburn

As a marketer, data is the lifeblood of much of my work. It provides insight into our users, helps us identify what content is most useful, and creates internal transparency about our communications efforts. My love for data is shared across Rigor, so when our COO posed the question “What are our most useful blogs?” I couldn’t resist digging in deeper. To determine which blogs were the most useful, I looked to key visitor metrics, such as pageviews and time spent on page. Theoretically greater...

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