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Gone are the days of colossal self-contained, stand-alone applications and singular business processes. Whereas once developers had to spend days and weeks writing functionality into an application, now they can quickly integrate functionality using a host of APIs (application programming interfaces) and microservices that enable them to create systems that are more flexible, modular, and easier to maintain.

Let’s not forget about the Internet of Things (IoT), where the end user might even be your refrigerator or your car. According to Statista, in 2012 the number of connected devices reached 8.7 billion, with numbers estimated to reach over 50 billion by 2020.

Building Faster Experiences with Continuous Performance - Rigor

Source: Statista

Monitoring the End-user Experience

There are limitations in relying solely on back-end monitoring to evaluate the user experience. In this section, we’ll concentrate on front-end monitoring, which focuses on the application from the user side and includes web performance KPIs such as transactions per user request, bytes downloaded per transaction, browser-related issues, etc.

If you need more convincing about the importance of front-end monitoring, the image below illustrates the surprising disproportion between back-end and front-end times. Back-end time is defined as the time it takes the server to get the first byte back to the client and includes database lookups, remote web service calls, etc. Front-end time is everything else – executing JavaScript, rendering the page, loading resources, etc. You can see from the diagram below that the front-end time counts for the majority of wait time. In his Performance Golden Rule, Steve Souders estimates that 80-90% of the time users spend waiting on a page to load is due to the front-end.

Building Faster Experiences with Continuous Performance - Rigor

Source: Steve Souders

Let’s take a look at the two forms of front-end monitoring:  synthetic monitoring and real user monitoring. 

Synthetic (Active) Monitoring

Synthetic monitoring is defined as measuring the performance of your web application using simulated traffic with set test variables, such as network, browsers, locations, and devices. In this instance, the users are simulated and follow a specific path or behavior to simulate actions real users would take within the application. Because this method is defined by paths, synthetic monitoring is more helpful for heavily traveled pages and user flows. Synthetic monitoring is good for identifying major performance problems and service disruptions, testing pre-production changes, or for baselining performance. Consider synthetic monitoring as a way to proactively monitor for problems before they affect actual end users.

Real User (Passive) Monitoring

As the name would suggest, real user monitoring (RUM) tracks real-world user interactions with your site. RUM is a JavaScript tag you can include in your site to provide high-level performance metrics including response time, server time, access location and device type. RUM is helpful because it captures the performance of real users, no matter what pages they visit. This type of monitoring is helpful for larger websites with content that updates frequently.

What Type of Monitoring is Best for Me?

Ideally, you would use a combination of synthetic and RUM. We recommend starting with synthetic monitoring because it can be used in pre-production environments, shifting your performance monitoring earlier in the process to proactively head off any problems with the user experience before go-live. And because you define the parameters, synthetic monitoring also provides a cleaner baseline for identifying performance regression and performing root-cause analysis should problems arise later on.

You can follow up synthetic monitoring by adding RUM as your budget opens up. RUM is helpful in tying real-world website performance to your business KPIs and in identifying areas of your site that need performance improvement. You can also use your RUM results to help evaluate the ROI of your synthetic monitoring systems as performance problems and service disruptions are eliminated from the later stages of your software development lifecycle through pre-production testing.

Evaluating a Solution

So, you’ve decided after all of the awe-inspiring (or potentially terrifying) statistics and colorful graphics to go with a monitoring solution. Great! But how do you pick the one that’s right for you? We have a few guidelines that might help:

  1. Purchase for Value Added to Your Problem: Avoid just looking at the overall feature set. Ask yourself the simple question “Does this solution solve my problem?” If the answer is no, move on.
  2. Avoid Feature-to-feature Comparisons: Quite often it will be more like comparing apples to oranges. Try to take the big picture approach to evaluate overall value and the total package.
  3. Consider Support for Key Business Results: Are you an eCommerce site owner who needs insight on conversion rates, or are you a SaaS provider who needs to monitor your SLAs? Make sure the solution you choose can support the KPIs you want to monitor and improve.
  4. Look for a Tool with Actionable Insights: Do you need to reduce the render time of your web app to drive more conversions? Great! Look for a tool that provides actionable insights and recommendations. If your solution monitors the problem, but it doesn’t help you improve it, then it doesn’t align with your business needs.
  5. Treat the Complexity of the Solution as a Feature: How quickly can a solution be implemented and how soon can you expect to receive value? What’s the total cost of ownership – does it require professional services to implement and manage or can Gary down in DevOps handle it? Is support included in the cost? Does the vendor have references to validate its customer service?

There are many pieces to look at when it comes to choosing the best monitoring for your needs. Check out Rigor’s eBook on Building Faster Experiences with Continuous Performance to learn more about improving your web performance.

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