At Rigor we’re on a mission to make digital experience lifecycle performance management effortless for our growing user base. The Customer Solutions Architect fills a critical role on our Customer Success team, helping to drive customer value by hand-holding our customers to make measurable performance improvements and document the ROI.

Responsibilities:

  • Supporting Professional Services by serving as a Subject Matter Expert for web performance
  • Contributing customer success stories to Go-to-Market teams in order to promote customer-first mindset across the business
  • Developing a strong understanding of customers’ existing technology stack, building relationships with stakeholders and individual contributors
  • Being a voice for the customer within Rigor

Requirements:

  • Have systemic curiosity about the way things work
  • Have the ability to learn relevant subject matter and software quickly and deeply
  • Are constantly looking for ways to improve processes
  • Demonstrate strong follow-through and ability to manage multiple tasks and projects
  • Communicate well with customers via email, phone, and face-to-face
  • Can objectively document the value of working with Rigor’s technology in the customer’s environment
  • Have a deep interest in SaaS with prior experience a plus
  • Earned a Bachelor's degree or higher

Our team works following technologies:

  • -CRM: Salesforce, Intercom, User Voice, Fullstory
  • -Operations: Rigor, Google Apps, Rollbar, JIRA, Sendgrid, Selenium IDE
  • -Web Performance: HTML, CSS, JavaScript, Web Content, CDNs, REST APIs, Waterfall Charts, Chrome Dev Tools, WebPageTest,

Every person on our team:

  • -Has fun and is passionate about guiding customers to achieve measurable results
  • -Plays a critical role in the company’s success
  • -Cares deeply about helping customers solve real business and performance problems
  • -Contributes to information-sharing, cross-functional training, and making the Rigor customer experience even better!

Our core values:

  • -Customer first
  • -Be genuine
  • -Do the right thing
  • -Own your work
  • -Win as a team
  • -Improve every day
  • -Use resources wisely

Similar Openings

  • This role requires specialized interest and deep knowledge of web performance optimization (WPO) best practices. If you are interested in customer enablement and implementation project management, please see our Technical Enablement Specialist role.
  • Here: https://rigor.com/about/careers/customer-enablement-specialist

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