Position Overview

Product Solution Specialist


At Rigor we’re on a mission to make digital performance management effortless for our growing user base. The Product Solution Specialist fills a critical role on our Client Success team, helping to drive customer adoption by solving problems and shaping our product.

Ideally, you:

  • Have a strong sense of curiosity about how things work and why things work the way they do
  • Write clearly and concisely while practicing friendly and professional etiquette
  • Learn quickly and can articulate technical concepts
  • Enjoy helping people solve problems
  • Demonstrate strong follow-through and ability to manage multiple tasks and projects
  • Know your way around HTML, CSS, and JavaScript
  • Have experience in customer service or technical support
  • Earned a Bachelor’s degree or higher

A typical day at Rigor will involve:

  • Answering users’ technical questions quickly, effectively, and empathetically via chat and email
  • Investigating web performance and technical issues and recommending solutions
  • Working closely with Rigor Engineers
  • Creating resources to train and assist users like articles, blogs, and guides
  • Reaching out to clients with suggestions on how to further leverage Rigor
  • Sharing feedback on the product and user experience

Every person on our team:

  • Has fun and is passionate about their work (#1)
  • Plays a critical role in the company’s success
  • Cares deeply about helping customers solve real business and performance problems
  • Contributes to information sharing, cross training and making the Rigor client experience even better!

Our core values:

  • Be genuine
  • Do the right thing
  • Own your work
  • Win as a team
  • Improve every day
  • Use resources wisely

Our team uses the following technologies:

  • CRM: Salesforce, Intercom, User Voice, Pardot, Fullstory
  • Operations: Rigor, Google Apps, Rollbar, JIRA, Twilio, Sendgrid, WordPress, Selenium IDE
  • Front-end Application: HTML, CSS, Javascript
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